Terms of service

Welcome to HenryWilsonJewelers.com (“we,” “us,” “our,” or “Henry Wilson Jewelers”). By accessing or using our website, services, or purchasing products from us, you agree to the following Terms of Service. Please read them carefully. If you do not agree with these terms, you may not use our website.

 

1. Use of Website

By using this website, you confirm that you are at least 18 years old or accessing the site under the supervision of a parent or guardian. You agree to use the site only for lawful purposes and in accordance with these Terms.

We reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders at our discretion.

2. Product Information

We make every effort to ensure that product descriptions, images, and pricing on our website are accurate. However, we do not warrant that product information is error-free, complete, or current.

If a product you purchased is not as described, your sole remedy is to return it in unused condition within the terms of our Return Policy.

 

3. Pricing & Payments

All prices are listed in U.S. dollars unless otherwise stated. Prices and availability are subject to change without notice.

We accept various forms of payment as listed at checkout. By submitting payment information, you represent that you are authorized to use the chosen payment method.

We reserve the right to cancel an order if we detect pricing errors, payment issues, or fraudulent activity.

 

4. Order Acceptance & Cancellations

Once an order is placed, you will receive an email confirmation. This acknowledgement does not constitute acceptance of your order. We may limit, refuse, or cancel orders at our discretion for reasons including:

  • Product availability

  • Errors in product or pricing

  • Suspicious or fraudulent activity

  • Restrictions on shipping

If your order is canceled after payment, we will issue a refund to your original method of payment.

 

5. Shipping & Delivery

Shipping methods, costs, and estimated delivery times are provided at checkout. Once your order has shipped, risk of loss transfers to you. Henry Wilson Jewelers is not responsible for delays caused by carriers, customs, weather, or other issues beyond our control.

 

6. Returns & Exchanges

Returns and exchanges are subject to our Return Policy, which is incorporated into these Terms.

Please review the Return Policy for full conditions and procedures.

 

7. Special Orders & Custom Items

Special orders, custom jewelry, engraved items, altered pieces, and resized items are final sale and cannot be returned or canceled once production has begun.

 

8. Intellectual Property

All content on this website—including logos, images, product designs, text, graphics, and layout—is the property of Henry Wilson Jewelers and is protected by copyright and trademark laws.

You may not copy, reproduce, distribute, modify, or create derivative works without our written permission.

 

9. User Accounts

If you create an account on our website, you are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. You agree to notify us immediately if unauthorized use occurs.

We reserve the right to terminate accounts for violations of these Terms.

 

10. Prohibited Activities

You may not:

  • Use the site for fraudulent or illegal purposes

  • Interfere with website functionality or security

  • Upload viruses or malicious code

  • Harvest or collect personal information of other users

  • Attempt to gain unauthorized access to our systems

Any such actions may result in termination of access and potential legal action.

 

11. Third-Party Links

Our website may contain links to external websites or services. We are not responsible for the content, policies, or practices of third-party websites. Accessing them is at your own risk.

 

12. Disclaimer of Warranties

Our website and services are provided on an “as is” and “as available” basis.

We make no warranties, express or implied, regarding:

  • uninterrupted or error-free operation

  • accuracy or reliability of content

  • suitability of products for a particular purpose

To the fullest extent permitted by law, Henry Wilson Jewelers disclaims all warranties, express or implied.

 

13. Limitation of Liability

To the fullest extent allowed by law, Henry Wilson Jewelers is not liable for any:

  • direct, indirect, incidental, or consequential damages

  • loss of data, revenue, or profits

  • issues resulting from your use or inability to use the website

Our total liability for any claim shall not exceed the amount you paid for the product or service in question.

 

14. Indemnification

You agree to indemnify and hold harmless Henry Wilson Jewelers, its employees, agents, and affiliates from any claims, damages, losses, or expenses arising from your use of the website or violation of these Terms.

 

15. Privacy Policy

Your use of the website is also governed by our Privacy Policy, which explains how we collect and use information.

 

16. Changes to Terms

We may update or modify these Terms at any time. Revisions will be posted on this page with an updated “Last Updated” date.

Continued use of the site signifies your acceptance of the updated Terms.

 

17. Governing Law

These Terms are governed by the laws of the State of New York, without regard to conflict-of-law principles.

Any disputes will be resolved in state or federal courts located in New York.

 

18. Contact Information

If you have questions about these Terms, please contact us:

Henry Wilson Jewelers

Phone: 315-446-6770

Email: CustomerService@HenryWilsonJewelers.com

Address: 5795 Bridge St, East Syracuse, NY 13057