Henry Wilson Jewelers is open Monday through Wednesday from 10:00 AM to 5:30 PM, Thursday and Friday from 10:00 AM to 7:00 PM, and Saturday from 10:00 AM to 4:00 PM. Hours may vary on holidays.

Our showroom is located at 5795 Bridge Street, East Syracuse, New York. We proudly serve Syracuse and the surrounding Central New York area.

Yes. Our 2,500 square‑foot showroom is open to the public and features a curated selection of fine jewelry, engagement rings, wedding bands, and luxury watches.

Walk‑ins are welcome; however, we recommend booking an appointment for engagement rings, custom design, or private consultations to ensure dedicated, one‑on‑one service.

Appointments are available for engagement ring consultations, wedding bands, custom jewelry design, fine watches, jewelry and watch repair, selling or trading jewelry and watches, and other private requests.

Booking an appointment allows our specialists to prepare in advance, providing a more personalized and unrushed experience tailored to your needs.

Yes. We offer personalized engagement ring consultations to guide you through diamond selection, setting styles, and design options in a relaxed, one-on-one setting.

Absolutely. Our team specializes in custom engagement ring design, allowing you to create a one-of-a-kind ring tailored to your vision, budget, and timeline.

Yes. We offer a curated selection of classic and contemporary engagement ring designs, with customization options available.

We offer a wide range of diamond shapes, including round, oval, emerald, cushion, pear, princess, and more.

Yes. We carry an extensive selection of wedding bands for all styles and can custom-design bands to complement your engagement ring perfectly.

Yes. Henry Wilson Jewelers specializes in custom jewelry design, creating one-of-a-kind pieces tailored to each client.

Yes. We frequently redesign heirloom and sentimental pieces, preserving their meaning while giving them a modern update.

The process begins with a consultation, followed by design development, stone selection, and expert craftsmanship to bring your vision to life.

Timelines vary depending on complexity, but most custom projects are completed within several weeks. We provide clear expectations during your consultation.

Absolutely. Clients are involved throughout the process to ensure the final piece reflects their vision and preferences.

Yes. We offer professional jewelry repair services including ring resizing, stone setting, prong repair, chain repair, and restoration.

Yes. Our experts regularly service and restore engagement rings, ensuring their beauty and integrity over time.

Repair timelines vary depending on the service needed. Minor repairs may be completed quickly, while more complex work may require additional time.

Yes. We provide expert watch repair and servicing for fine and luxury timepieces. Appointments are recommended for evaluations.

While walk-ins are welcome, scheduling an appointment ensures timely evaluation and personalized service.

Yes. We offer discreet, professional evaluations for clients looking to sell or trade jewelry and watches.

Yes. We pay cash for gold based on current market values, following a professional evaluation.

Yes. We offer cash payments for jewelry, or an in-store credit with an additional 15% value for those who prefer to trade toward a future purchase.

While walk-ins are welcome, we strongly recommend scheduling an appointment to ensure a private evaluation and dedicated time with our specialists.

During a private appointment, our experts assess your items and provide transparent guidance based on market value and condition.

We are always interested in adding talented, service-driven professionals to our team. To inquire about current or future opportunities, please call our showroom or email us directly.

Yes. Henry Wilson Jewelers has been proudly serving the Central New York community for over 100 years and generously supports a variety of local charitable organizations and causes.

Yes. We offer traditional gift certificates in any dollar amount available in-store, as well as convenient e‑Gift Cards online in preset denominations.

Yes. We have a dedicated and highly active Estate Jewelry Department, offering a curated selection of distinctive estate and vintage pieces.

While walk-ins are welcome, we strongly recommend scheduling an appointment to sell jewelry, watches, or antiquities to ensure a private evaluation and dedicated time with our specialists.

You may reach us by phone or text at 315-446-6800, by email at CustomerService@HenryWilsonJewelers.com, through the webchat feature on our website, or by visiting our showroom during regular business hours.