Shipping policy
Shipping & Pick-Up Policy
Curbside Pickup:
Pickup available everyday during operating hours.
Select Pickup at check out. You will receive notification by e-mail or phone as soon as it is ready for you.
Call 315-446-6770 upon arrival.
Virtual Appointments Available:
Call 315-446-6770 to schedule your appointment. Or book an appointment through our online scheduling page.
Free Shipping and Order Tracking
Free Shipping is available for all orders.
Henry Wilson Jewelers ships to all 50 United States, as well as orders to APO/FPO addresses.
If you have placed an order, please log in to your account to view your Order Status.
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Your Order |
Included With Your Order |
Shipping Upgrade Options |
|
All Jewelry and Watches up to $25000 |
FREE FED EX 2 day Free Instore/Curbside Pickup |
FED EX Next day $24 |
|
APO / FPO Shipments |
Free *USPS Express Mail® Free Instore/Curbside Pickup |
|
Product Availability:
Most of our displayed jewelry and products are in-stock and ready to ship. Some orders/items require customization and require longer production times which may be subject to our Special Order Policy. To see if your order will be a special order, please call 315-446-6770 prior to ordering.
Delivery Times*:
Henry Wilson Jewelers ships insured via the United States Postal Service or FEDEX. Once your order has been processed, it will be delivered to you according to one of the options listed above.
*Delivery Times refer to the shipping method once your order has been processed. Orders may still take up to 10+ days to be delivered to you as the custom order/manufacturing process can vary depending on the item being purchased.
Please Note:
Special order or sized items ship via the method chosen on the day of completion or next business day. Customers will receive an email upon order processing with an expected ship date and a second email including tracking information on the date of shipment.
Delivery times are not guaranteed by Henry Wilson Jewelers or its carriers. We do our best to accomplish the above stated targets and goals but cannot be held responsible for weather events that cause the carriers to be delayed.
Instore Pickup:
If you have chosen In-Store pickup, you will receive an email notification indicating the order is ready for pick up. Please bring this email and a photo ID to the store for proof of purchase.
If you have any questions concerning Shipping Methods or to upgrade your shipping method, please call 315-446-6770. Or e-mail us at CustomerService@HenryWilsonJewelers.com
To check the status of your order any time, please login to your account on the website by clicking the “My Account” icon and signing in.
Adult Signature:
To receive your shipment, an adult must be present and sign for the package.
