Refund policy

Henry Wilson Jewelers offers a 30-day customer satisfaction policy on eligible in-stock purchases.

Items may be returned within 30 days of purchase for exchange or store credit only, provided they are unused, in new condition, and accompanied by the original sales receipt. All returns are subject to inspection and approval.

Return Shipping

  • Return shipping is the responsibility of the customer

  • We strongly recommend insuring the package for its full value

  • Henry Wilson Jewelers is not responsible for shipping delays, lost packages, or issues arising with the shipping carrier

  • For security and reliability, we recommend shipping returns via FedEx

Non-Returnable Items

The following items are not eligible for return or exchange:

  • Custom-designed or special-order jewelry

  • Altered or resized items

  • Repaired or restored pieces

  • Estate jewelry

  • Gift cards

Additional Information

  • Shipping, handling, and service fees are non-refundable

  • Returns requested after 30 days cannot be accepted

  • Henry Wilson Jewelers reserves the right to refuse returns that do not meet the above conditions

If you have questions regarding a return or exchange, our team is happy to assist you prior to shipping. Please contact us by email at CustomerService@HenryWilsonJewelers.com, by phone at (315) 446-6770, or visit our showroom at 5795 Bridge Street, East Syracuse, NY 13057.